Access, parking and support

Access, parking and support

Parking and arrival

Labelled parking is available behind our building, up the ramp next to Rhubarb Café on Highgate. Limited street parking is also available on City Road and Highgate; please take note of the parking times.

The clinic is in Roslyn Village, opposite Roslyn Pharmacy. If you are unsure where to go, or need to be met at an accessible entrance, call the clinic before your appointment.

Wheelchair and step-free access

Tell us when booking about mobility equipment, transfer assistance, accessible parking or other adjustments so arrangements can be confirmed in advance.

Support people and whānau

You may have one or more support people present. The physiotherapist may ask to speak with you directly and will usually seek your agreement before discussing personal health information in front of others. A support person may be asked to step out if safety, privacy or another patient's rights would otherwise be affected.

Communication support

  • Tell us if you need an interpreter, NZ Sign Language support, written information, extra time, or help communicating.
  • The physiotherapist will direct questions to the patient wherever possible. A support person can help clarify communication while allowing the patient to answer and make choices.

Your preferences matter

Tell us about cultural, religious, gender, disability or other needs that are important to receive respectful care.

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