Patient information

Please read before your first appointment. Roslyn Physiotherapy provides sports injury and rehabilitation physiotherapy from our clinic at 287 Highgate, Roslyn, Dunedin. This page explains how the clinic works, what to tell your physiotherapist, the costs that may apply, and your rights as a health consumer in Aotearoa New Zealand.

Select a title below to read that section.

1. Welcome to the clinic – How to book, clinic hours, contact details, and what to expect from your care.
2. Your rights and consent – Your ten rights under the Code of Health and Disability Services Consumers' Rights, and how consent works throughout your care.
3. Preparing safely for your appointment – What to tell your physiotherapist, what to wear, and what to expect during your session.
4. ACC and previous treatment – No referral is needed. How ACC claims work, what ACC pays, and what happens if you are not covered.
5. Fees, payment and treatment materials – Published fees, payment options, and the cost of tape, braces and other items.
6. Arriving, changing or missing an appointment – Arriving on time, cancellations, possible non-attendance charges, and reminders.
7. Access, parking and support – Parking, step-free access, support people and whānau, and communication support.
8. Privacy and health records – How your health information is collected, protected and shared, and your rights to access and correct it.
9. Using Heidi Health in your session – How our AI note-taking tool supports your physiotherapist, how your information is kept safe, and your choice to opt out.
10. Progress, second opinions and complaints – Reviewing progress, requesting a second opinion, and how to give feedback or make a complaint.
11. Our values – The values that guide how we care for you and work with our community.
12. Contacts and policy sources – Clinic contacts, independent support and complaints services, and further reading.