The Code of Health and Disability Services Consumers' Rights applies to your care.
| Right | What it means for you |
|---|---|
| 1. Respect | Be treated with respect, including respect for your privacy, culture, values and beliefs. |
| 2. Freedom | Be free from discrimination, coercion, harassment and exploitation. |
| 3. Dignity | Have your dignity and independence respected. |
| 4. Quality | Receive services with reasonable care and skill, consistent with appropriate standards. |
| 5. Communication | Receive information in a form, language and manner you can understand, with an interpreter where reasonably practicable. |
| 6. Information | Be fully informed about your condition, options, benefits, risks, costs, timing and results. |
| 7. Choice and consent | Make an informed choice, give informed consent, refuse treatment, or withdraw consent. |
| 8. Support | Have one or more support people present unless safety or another person's rights would be affected. |
| 9. Teaching and research | Keep the same rights if teaching or research is proposed. |
| 10. Complaints | Raise a concern or complaint and have it handled fairly, simply and promptly. |
Please tell your physiotherapist if you want more explanation, wish to pause, prefer a different approach, or no longer consent to any part of the assessment or treatment.
