Help us run on time
- Arrive a few minutes early, particularly for your first visit or if forms need to be completed.
- If you are delayed, call 03 477 1744. A late arrival may shorten the available treatment time to avoid delaying other patients.
- Before leaving, confirm any follow-up appointment and the recommended timeframe with your physiotherapist.
Cancellations and non-attendance
If you need to cancel or reschedule, please give as much notice as possible. Early notice lets the clinic offer the appointment to someone needing prompt assessment.
A charge may apply
A $30 fee may be charged if you do not attend an appointment without notice, unless you give a reasonable explanation. A late-cancellation charge may also apply under the clinic's current policy. Ask about any exceptions when booking; charges can change.
Reminders and contact details
- Appointment reminders may be sent to the mobile number recorded for you. A reminder is a courtesy; you remain responsible for attending or cancelling.
- Tell the clinic promptly if your phone number, email, address or payment details change.
- If you are unwell or may be infectious, call before attending. The clinic can discuss rescheduling or whether another option is suitable.
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