Privacy and health records

Health information is handled under the Privacy Act 2020 and the Health Information Privacy Code 2020, as amended.

We collect health and contact information needed to provide safe care, manage appointments and accounts, meet legal and professional duties, and administer ACC or other authorised funding.

How information is handled

• Access is limited to the physiotherapists, authorised administration staff and others who need the information for a lawful purpose.
• Reasonable safeguards are used to protect records from loss, unauthorised access, use or disclosure.
• Information may be shared with ACC, a referrer, another treating provider, an insurer or another person when you authorise it, or when disclosure is otherwise permitted or required by law.
• If relevant information is obtained from another source, the clinic will take reasonable steps to tell you as required by the current privacy rules, unless an exception applies.

Your access and correction rights

You can ask for a copy of the personal information the clinic holds about you and ask for it to be corrected if you think it is wrong. Some limited legal grounds may allow information to be withheld; if so, you will be told why and about your review options.

Privacy requests

Contact admin@roslynphysio.co.nz or 03 477 1744. Ask for the clinic's Privacy Officer if your concern relates to how your health information has been handled.

Back to Patient Information