Our AI note-taking tool supports your physiotherapist; it does not replace them.
Your physiotherapist may use Heidi Health, an approved AI scribe, to help write your clinical notes during your appointment. This lets them spend more of your session focused on you.
How it works
- Your physiotherapist will let you know if Heidi Health is being used and explain what it does.
- Heidi Health listens to the consultation and drafts a note from the conversation.
- Your physiotherapist reviews and verifies every note before it is finalised, and the final record is kept in our practice management system.
- Audio recordings, if any, are stored and deleted securely in line with privacy requirements.
How we keep your information safe
- Heidi Health is a clinical-grade tool approved by the Clinic Owner, with a signed data processing agreement in place.
- Your information is not used to train the AI model by default.
- Data is stored in New Zealand or a closely aligned jurisdiction such as Australia.
- We do not use public AI tools, such as consumer chatbots, to record or process your health information.
Your physiotherapist stays responsible
AI does not diagnose, recommend treatment or make clinical decisions. Your registered physiotherapist is fully responsible for your assessment, treatment and the accuracy of your record. If you notice anything in your notes that looks wrong, you can ask for it to be corrected.
Your choice
If you have questions or prefer that Heidi Health is not used during your appointment, please tell your physiotherapist. You can raise this at any time, and it will not affect the care you receive.
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